When answering this question, focus on a specific challenging VoIP issue you encountered and successfully resolved. Start by briefly describing the problem, including any relevant technical details. Then, explain the steps you took to diagnose and troubleshoot the issue. Highlight any tools or technologies you used and any collaboration with team members or other departments. Finally, discuss the outcome and any lessons learned from the experience. For example:
"In my previous role, we experienced intermittent call drops on our VoIP network. After thorough investigation, I discovered that the issue was due to network congestion during peak hours. I implemented Quality of Service (QoS) policies to prioritize VoIP traffic, which significantly reduced call drops and improved overall call quality. This experience taught me the importance of proactive network management and continuous monitoring."
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