When answering this question, focus on demonstrating your ability to stay calm under pressure, make quick and effective decisions, and coordinate with your team and other stakeholders. Provide a specific example from your past experience where you successfully managed an emergency situation. Describe the context, the actions you took, and the outcome. Highlight any skills or qualities that were crucial in resolving the situation, such as communication, leadership, problem-solving, and technical knowledge.
Example:
"In my previous role as a Utility Manager, we faced a major water main break that disrupted service to thousands of residents. I immediately coordinated with the maintenance team to assess the damage and initiated emergency repair protocols. I also communicated with local authorities and the public to keep them informed about the situation and expected timelines for restoration. By prioritizing tasks and efficiently allocating resources, we were able to restore service within 12 hours, minimizing the impact on the community. This experience highlighted the importance of quick decision-making, effective communication, and teamwork in managing utility emergencies."
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