When answering this question, focus on your past experiences dealing with customer inquiries and complaints, particularly in a utility service environment. Highlight specific examples where you successfully resolved issues, demonstrating your problem-solving skills, patience, and ability to communicate effectively. Mention any tools or systems you used to track and manage customer interactions. For example:
"In my previous role at XYZ Utility Company, I handled a high volume of customer inquiries and complaints daily. I used the company's CRM system to log and track issues, ensuring timely follow-up and resolution. One instance involved a customer who was upset about a billing error. I listened to their concerns, reviewed their account, and identified the mistake. I then coordinated with the billing department to correct the error and followed up with the customer to ensure they were satisfied with the resolution. This experience taught me the importance of empathy, attention to detail, and effective communication in resolving customer issues."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.