When answering this question, focus on a specific instance where you took extra steps to help a customer. Describe the situation, the actions you took, and the positive outcome that resulted. Emphasize your problem-solving skills, empathy, and dedication to customer satisfaction. For example, you might say:
"At my previous job, a customer called in distressed because their utility service was unexpectedly cut off. I not only expedited the reconnection process but also arranged for a temporary solution to ensure they had access to essential services in the meantime. The customer was extremely grateful, and it reinforced the importance of going the extra mile to help those in need."
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