When answering this question, emphasize your strategies for building trust and maintaining open communication with clients. Highlight specific actions you take to understand their needs and provide personalized service. For example, you might say:
"I start by actively listening to my clients to understand their unique travel needs and concerns. I ensure that I am always available to answer their questions and provide timely updates about their policies. Regular follow-ups and check-ins are a key part of my approach, as they help me stay informed about any changes in their travel plans and offer additional coverage if needed. I also make it a point to send personalized thank-you notes and holiday greetings to show my appreciation for their business. By being proactive and attentive, I build strong, lasting relationships with my clients."
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