When answering this question, emphasize your organizational skills, flexibility, and ability to stay calm under pressure. Provide a specific example where you successfully managed a last-minute change or cancellation. Highlight the steps you took to resolve the issue, such as quickly finding alternative arrangements, communicating effectively with all parties involved, and ensuring minimal disruption to the travel plans. For example:
"In my previous role, I once had a situation where a client's flight was canceled just hours before departure due to severe weather. I immediately contacted the airline to explore alternative flights and managed to secure a seat on the next available flight. I also arranged for an extended hotel stay and updated the ground transportation accordingly. Throughout the process, I kept the client informed and reassured them that everything was under control. As a result, the client experienced minimal inconvenience and appreciated the prompt and efficient handling of the situation."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.