When answering this question, it's important to demonstrate your ability to stay calm, empathetic, and solution-oriented. Start by acknowledging the importance of understanding the client's concerns. Provide a specific example from your past experience where you successfully managed a difficult client or resolved a complaint. Highlight the steps you took to address the issue, such as actively listening, empathizing with the client's situation, and finding a satisfactory solution. Emphasize your communication skills and your commitment to ensuring a positive client experience. For instance:
"In my previous role, I had a client who was upset about a booking error. I listened carefully to their concerns, apologized for the inconvenience, and assured them that I would resolve the issue promptly. I coordinated with the booking team to correct the error and offered the client a complimentary upgrade as a gesture of goodwill. The client appreciated the prompt resolution and continued to book their travels with us."
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