When answering this question, focus on a specific instance where you exceeded a client's expectations. Describe the situation, the actions you took, and the positive outcome that resulted. Highlight your problem-solving skills, attention to detail, and commitment to customer satisfaction. For example, you might discuss a time when you arranged a last-minute travel itinerary change due to an emergency, ensuring the client faced minimal disruption and was highly satisfied with the service provided. Emphasize the impact of your actions on the client's experience and any positive feedback you received as a result.
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