When answering this question, emphasize your ability to stay calm under pressure and your problem-solving skills. Provide a specific example where you successfully managed a last-minute change or cancellation. Highlight your communication skills and how you kept the client informed throughout the process. For instance, you might say:
"In my previous role, I had a client whose flight was canceled just hours before departure due to weather conditions. I immediately contacted the airline to find alternative flights and secured a seat on the next available flight. I also arranged for an additional night's stay at the hotel and updated the client promptly. My proactive approach and clear communication ensured the client was satisfied despite the inconvenience."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.