When answering this question, focus on a specific instance where you exceeded a client's expectations. Describe the situation, the actions you took, and the positive outcome that resulted. Highlight your problem-solving skills, attention to detail, and commitment to customer satisfaction. For example, you might talk about a time when you managed to secure a last-minute booking for a client or resolved a travel issue that could have ruined their trip. Emphasize the impact your actions had on the client's experience and how it reflects your dedication to providing excellent service.
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