When answering this question, focus on specific strategies and practices you use to ensure customers are happy and satisfied with their travel experiences. Mention any customer feedback mechanisms you have in place, how you handle complaints, and ways you personalize services to meet customer needs. For example, you might say:
"I prioritize clear and open communication with customers from the initial inquiry to the end of their trip. I use feedback forms and follow-up calls to gather customer opinions and make improvements. Additionally, I tailor travel packages to meet individual preferences and needs, ensuring a personalized experience. If any issues arise, I address them promptly and professionally, always aiming to exceed customer expectations."
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