When answering this question, emphasize your ability to stay calm and think clearly in stressful situations. Provide examples of past experiences where you successfully managed unexpected changes or emergencies. Highlight your problem-solving skills, quick decision-making, and ability to communicate effectively with clients and team members. For instance, you might say:
"During a tour last year, we encountered an unexpected road closure due to a landslide. I quickly assessed alternative routes and communicated the changes to the group, ensuring everyone remained calm and informed. We were able to reach our destination safely with minimal delay. My ability to stay composed and think on my feet helped turn a potentially stressful situation into a manageable one."
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