When answering this question, focus on a specific challenging situation you encountered while organizing a tour. Describe the context, the challenge, and the steps you took to resolve it. Highlight your problem-solving skills, resourcefulness, and ability to stay calm under pressure. For example:
"During a group tour to a remote location, we faced an unexpected road closure due to severe weather conditions. This could have disrupted our entire itinerary. I quickly assessed alternative routes and coordinated with local contacts to arrange a detour. Additionally, I kept the group informed and reassured them about the new plan. Ultimately, we reached our destination safely and on time, and the group appreciated the smooth handling of the situation."
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