How do you handle underperforming team members?

Your Answer

How To Answer This Question?

When answering this question, it's important to demonstrate your ability to handle difficult situations with empathy and effectiveness. Start by explaining the importance of identifying the root cause of underperformance, whether it be lack of training, personal issues, or unclear expectations. Provide a step-by-step approach you would take, such as:

1. Assessment: Conduct a one-on-one meeting to understand the team member's perspective and identify any obstacles they are facing.
2. Support and Training: Offer additional training or resources to help them improve their skills.
3. Set Clear Goals: Establish clear, achievable goals and expectations, and ensure they understand their role in the team's success.
4. Regular Check-ins: Schedule regular follow-up meetings to monitor progress and provide ongoing feedback.
5. Positive Reinforcement: Recognize and reward improvements to motivate the team member.
6. Accountability: If there is no improvement despite support and clear expectations, be prepared to take further action, which may include reassignment or termination.

Use a specific example from your past experience where you successfully managed an underperforming team member, detailing the actions you took and the positive outcome that resulted. This will show your practical experience and effectiveness in handling such situations.