How do you approach writing documentation for a new product or feature from scratch?

Your Answer

How To Answer This Question?

When answering this question, it's important to demonstrate your systematic approach to writing documentation. Start by explaining the initial steps you take, such as understanding the product or feature thoroughly through research, discussions with developers, and using the product yourself if possible. Mention the importance of identifying the target audience and their needs, as this will shape the tone and detail level of the documentation.

Next, outline your process for organizing the information. This could include creating an outline or a content plan that covers all necessary topics. Discuss how you ensure accuracy and clarity, such as by collaborating with subject matter experts and using clear, concise language.

Provide examples of tools and methods you use, such as style guides, templates, and review processes. Highlight any experience you have with specific documentation tools or software relevant to the aerospace and defense industry.

Finally, emphasize the importance of iterative review and feedback, and how you incorporate this into your documentation process to ensure high quality and usability. For example:

"When I start writing documentation for a new product, I first immerse myself in understanding the product by talking to developers, using the product, and reviewing any existing materials. I identify the target audience to tailor the content appropriately. I then create a detailed outline to organize the information logically. Throughout the writing process, I collaborate closely with subject matter experts to ensure accuracy and clarity. I use tools like MadCap Flare and Adobe FrameMaker, which are common in the aerospace industry, to create professional and consistent documentation. Finally, I incorporate feedback from users and stakeholders through iterative reviews to refine and improve the documentation."