When answering this question, focus on specific examples from your past experience where you successfully identified and resolved hardware and software issues. Highlight your problem-solving process, the tools and methods you used, and the outcomes of your actions. For instance, you might describe a time when you diagnosed a hardware failure and replaced a faulty component, or when you resolved a software conflict that was causing system crashes. Emphasize your ability to communicate effectively with customers, your technical knowledge, and your persistence in finding solutions. Example: 'In my previous role, I frequently dealt with hardware issues such as malfunctioning hard drives. I would start by running diagnostic tests to identify the problem, then proceed to replace the faulty components. On the software side, I once resolved a critical issue where a software update caused compatibility problems. I rolled back the update and worked with the development team to release a patch that fixed the issue.'
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