When answering this question, it's important to demonstrate your ability to handle conflicts diplomatically and effectively. Start by explaining your general approach to conflict resolution, such as active listening, empathy, and finding common ground. Provide a specific example from your past experience where you successfully resolved a conflict between a client and an employer. Highlight the steps you took, such as understanding both parties' perspectives, facilitating open communication, and negotiating a mutually beneficial solution. Emphasize the positive outcome and what you learned from the experience. For example:
"In my previous role as a talent agent, I once had a situation where a client was unhappy with the terms of a contract offered by an employer. I first listened to the client's concerns and then discussed these with the employer to understand their standpoint. By facilitating a meeting where both parties could openly communicate their needs and constraints, I was able to help them reach a compromise that satisfied both sides. This experience taught me the importance of clear communication and patience in resolving disputes."
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