When answering this question, it's important to demonstrate your ability to handle difficult situations with empathy and effectiveness. Start by explaining the importance of identifying the root cause of the underperformance. Mention that you would have a private conversation with the employee to understand any challenges they might be facing, whether personal or professional. Emphasize the importance of setting clear expectations and providing the necessary support and resources to help the employee improve. Provide an example from your past experience where you successfully managed an underperforming employee, detailing the steps you took and the outcome. Conclude by highlighting the importance of continuous monitoring and providing constructive feedback to ensure sustained improvement.
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