When answering this question, emphasize your approach to understanding the customer's issue, empathizing with their situation, and taking appropriate action to resolve the complaint. Highlight any specific strategies or steps you take to ensure the customer leaves satisfied. For example, you might say:
"I listen carefully to the customer's complaint to fully understand the issue. I then empathize with their situation by acknowledging their frustration and apologizing for any inconvenience caused. I take immediate action to resolve the problem, whether it's offering a replacement, a refund, or another solution that meets the customer's needs. I also follow up with the customer to ensure they are satisfied with the resolution and to show that their feedback is valued. Additionally, I use the feedback to identify any areas for improvement in our processes to prevent similar issues in the future."
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