When answering this question, emphasize your ability to stay calm and professional under pressure. Explain the steps you take to understand the customer's concerns, address their issues, and ensure they leave satisfied. Provide a specific example from your past experience where you successfully managed a difficult client or resolved a complaint. For instance, you might say:
"In my previous role as a Spa Manager, I encountered a situation where a client was unhappy with the service they received. I listened to their concerns without interrupting, acknowledged their feelings, and apologized for the inconvenience. I then offered a complimentary service to rectify the situation and followed up with the client to ensure they were satisfied with the resolution. This approach not only resolved the issue but also turned a dissatisfied customer into a loyal one."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.