When answering this question, focus on your strategies and practices for ensuring exceptional customer service. Highlight your experience in training and managing staff, implementing customer feedback systems, and maintaining a welcoming and relaxing environment. For example, you might discuss how you train staff to be attentive and responsive to customer needs, or how you use customer feedback to make continuous improvements. Mention any specific techniques or tools you use to monitor and enhance service quality, such as regular staff meetings, customer satisfaction surveys, or mystery shopper programs. Emphasize your commitment to creating a positive and memorable experience for every customer.
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