When answering this question, focus on your specific experiences that are directly related to managing a spa or a similar wellness facility. Highlight your responsibilities, such as overseeing staff, managing services, ensuring customer satisfaction, and handling administrative tasks. Provide concrete examples of challenges you faced and how you overcame them, as well as any achievements or improvements you brought to the facility. For instance, you might discuss how you implemented a new booking system that increased efficiency or how you trained staff to improve customer service. Emphasize your leadership skills, problem-solving abilities, and commitment to maintaining high standards of service and customer care.
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