When answering this question, it's important to demonstrate your ability to remain calm under pressure and provide effective support during a crisis. Start by briefly describing a specific situation where you had to intervene in a crisis. Explain the steps you took to assess the situation, the actions you implemented to address the immediate needs of the student, and how you ensured their safety and well-being. Highlight any collaboration with other professionals, such as teachers, administrators, or mental health specialists, and the outcomes of your intervention. For example:
"In my previous role, I encountered a student who was experiencing severe anxiety and panic attacks. I first ensured the student was in a safe environment and then used de-escalation techniques to help them calm down. I collaborated with the school nurse and the student's parents to create a support plan, which included regular check-ins and referrals to external mental health resources. As a result, the student was able to manage their anxiety better and continue their academic progress."
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