Handling rejection and difficult customers is a crucial part of a Sales Representative's role, especially in industries like chemical sales where the stakes and complexities can be high. When answering this question, focus on demonstrating your resilience, problem-solving skills, and ability to maintain professionalism under pressure.
Example Answer:
"In sales, rejection is part of the job, and it's important to not take it personally. When I face rejection, I see it as an opportunity to learn and improve. I analyze the situation to understand what went wrong and how I can approach it differently next time. For instance, if a client rejects a proposal, I follow up to get feedback and use that information to refine my approach.
When dealing with difficult customers, I remain calm and listen actively to their concerns. I acknowledge their feelings and work to find a solution that addresses their needs. For example, I once had a customer who was unhappy with a delayed shipment. I listened to their frustration, apologized for the inconvenience, and expedited the next shipment to ensure it arrived on time. This not only resolved the issue but also helped to rebuild trust with the customer."
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