When answering this question, it's important to demonstrate your ability to handle difficult situations with empathy and effectiveness. Start by explaining the importance of identifying the root cause of the underperformance. Provide examples of how you would approach the team member to discuss their performance issues in a constructive manner. Emphasize the importance of setting clear expectations, providing necessary support and resources, and creating a performance improvement plan. Highlight your commitment to continuous feedback and follow-up to ensure the team member has the opportunity to improve. For example:
"In my previous role, I had a team member who was struggling to meet their sales targets. I scheduled a one-on-one meeting to understand the challenges they were facing. After identifying that they lacked certain product knowledge, I arranged for additional training and paired them with a mentor. We set specific, achievable goals and had regular check-ins to monitor progress. Over time, their performance improved significantly, and they became one of our top performers."
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