Can you describe a time when you had to resolve a conflict within your team?

Your Answer

How To Answer This Question?

When answering this question, focus on demonstrating your conflict resolution skills, leadership, and ability to maintain team harmony. Use the STAR method (Situation, Task, Action, Result) to structure your response.

Example:

Situation: Describe the context within which the conflict occurred. For instance, "In my previous role as a Sales Manager, there was a significant disagreement between two team members regarding the sales strategy for a new product."

Task: Explain your responsibility in the situation. For example, "As the team leader, it was my responsibility to mediate the conflict and find a resolution that would allow us to move forward productively."

Action: Detail the steps you took to address the conflict. "I first met with each team member individually to understand their perspectives. Then, I facilitated a meeting where both parties could express their views and work towards a compromise. I also provided guidance on effective communication and collaboration."

Result: Share the outcome of your actions. "As a result, the team members reached a mutual agreement on the sales strategy, which led to a successful product launch and improved team cohesion."