When answering this question, emphasize your ability to balance multiple tasks efficiently while maintaining a high level of customer service. Start by explaining your general approach to prioritization, such as assessing the urgency and importance of each task. Provide specific examples from your past experience where you successfully managed multiple customers simultaneously. For instance, you might mention how you prioritize urgent customer needs first, followed by less critical tasks. Highlight any tools or methods you use, such as to-do lists or digital task managers, to stay organized. Conclude by reiterating your commitment to providing excellent customer service even when juggling multiple responsibilities.
Example Answer: "In my previous role as a sales associate, I often had to manage multiple customers at once. I prioritize tasks by first addressing any urgent customer needs, such as those who are ready to make a purchase or have a time-sensitive question. I then move on to other tasks like restocking shelves or organizing displays. I use a combination of to-do lists and a digital task manager to keep track of my responsibilities and ensure nothing falls through the cracks. This approach allows me to provide prompt and efficient service to all customers, ensuring a positive shopping experience."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.