This question is designed to evaluate your problem-solving skills, patience, and ability to maintain a positive attitude under pressure. When answering, choose a specific example that highlights your ability to listen to the customer's concerns, empathize with their situation, and take proactive steps to resolve the issue.
Example: "In my previous role, a customer was upset because they received a damaged product. I listened to their concerns, apologized for the inconvenience, and immediately offered a replacement. I also provided a discount on their next purchase as a goodwill gesture. The customer appreciated the prompt resolution and became a loyal customer."
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