When answering this question, focus on a specific instance where you took extraordinary steps to ensure a customer was satisfied. Start by briefly describing the situation and the customer's needs. Then, explain the actions you took that went beyond the standard expectations of your role. Highlight the positive outcome for the customer and any feedback you received. For example:
"A customer once came in looking for a specific product that we had just run out of. Instead of just informing them of the stockout, I called several nearby stores to find the item and reserved it for them. Additionally, I offered to have it shipped to their home at no extra cost. The customer was extremely grateful and left a positive review about their experience."
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