When answering this question, emphasize your commitment to quality work and customer satisfaction. Explain the steps you take to address complaints or issues, such as listening to the customer's concerns, assessing the problem, and providing a timely and effective solution. Provide examples if possible. For instance, you might say:
"I always start by listening carefully to the customer's complaint to fully understand their concerns. Then, I assess the issue to determine the cause and the best way to fix it. I make sure to communicate clearly with the customer throughout the process, keeping them informed of what I'm doing and why. For example, if a customer reported a leak after a recent roofing job, I would promptly visit the site to inspect the area, identify the source of the leak, and repair it as quickly as possible. My goal is always to ensure the customer is satisfied with the resolution and to prevent similar issues in the future."
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