When answering this question, emphasize the importance of both sales targets and customer service in a retail environment. Explain that achieving sales targets is crucial for the business's financial health, while high customer service standards ensure customer loyalty and repeat business. Provide examples of strategies you have used or would use to balance these two aspects, such as training staff to upsell in a way that feels natural and helpful to the customer, or implementing a feedback system to continuously improve service quality. Highlight any past experiences where you successfully managed to meet sales targets without compromising on customer service. For example:
"In my previous role as a retail manager, I implemented a training program for staff that focused on both sales techniques and customer service skills. This dual approach helped our team to not only meet but exceed our sales targets while maintaining a high level of customer satisfaction. We also introduced a customer feedback system that allowed us to quickly address any service issues and continuously improve our approach."
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