When answering this question, focus on specific strategies and practices you implement to ensure excellent customer service. Highlight your experience in training staff, setting service standards, and handling customer feedback. Provide examples of how you've successfully managed customer service in the past. For instance, you might discuss implementing a customer feedback system, regular staff training sessions, or personalized service approaches. Emphasize your commitment to creating a positive dining experience and your ability to lead a team in delivering exceptional service.
Example: "To ensure excellent customer service, I implement a comprehensive training program for all staff members that emphasizes the importance of customer satisfaction. I also establish clear service standards and regularly review them with the team. Additionally, I have set up a feedback system where customers can easily share their dining experience, and I make it a point to address any issues promptly. For example, at my previous job, I introduced a 'service excellence' award to recognize and motivate staff who go above and beyond in their service. This not only improved staff morale but also enhanced the overall customer experience."
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