How do you handle high-stress situations, especially during peak hours?

Your Answer

How To Answer This Question?

When answering this question, it's important to demonstrate your ability to stay calm, organized, and effective under pressure. Provide specific examples from your past experience where you successfully managed high-stress situations. For instance, you might talk about a time when the restaurant was overbooked, and you had to coordinate with the kitchen and front-of-house staff to ensure smooth operations. Highlight any strategies you used to prioritize tasks, delegate responsibilities, and maintain a positive attitude among your team. Emphasize your problem-solving skills and your ability to keep both staff and customers satisfied even during peak hours. Example: 'During a particularly busy holiday season, our restaurant was fully booked, and we had several large parties. I ensured that we had a clear plan in place, communicated effectively with my team, and stayed on the floor to assist wherever needed. By staying organized and maintaining a positive attitude, we were able to provide excellent service and handle the rush efficiently.'