When answering this question, it's important to demonstrate your ability to handle conflicts professionally and effectively. Start by briefly describing the situation and the conflict that arose. Then, explain the steps you took to resolve the issue, focusing on communication, empathy, and problem-solving skills. Highlight the outcome and any positive changes that resulted from your intervention.
Example:
"In my previous role as a restaurant manager, two of my staff members had a disagreement over shift responsibilities. I first spoke to each of them individually to understand their perspectives. Then, I arranged a meeting with both of them to discuss the issue openly. I encouraged them to express their concerns and worked with them to find a compromise that satisfied both parties. As a result, they were able to work together more harmoniously, and the overall team morale improved."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.