When answering this question, it's important to demonstrate your ability to stay calm under pressure, communicate effectively, and find solutions that satisfy all parties involved. Start by explaining your general approach to conflict resolution, such as staying objective, listening to all sides, and identifying the root cause of the issue. Provide a specific example from your past experience where you successfully managed and resolved a conflict during a transaction. Highlight the steps you took, such as mediating between parties, negotiating terms, or finding creative solutions. Emphasize the positive outcome and what you learned from the experience. For example:
"In my previous role, there was a situation where a buyer and seller had a disagreement over the closing date. I first listened to both parties to understand their concerns and then facilitated a meeting where we discussed possible compromises. By suggesting a flexible move-in date and offering to cover some minor costs, we were able to reach an agreement that satisfied both parties. This experience taught me the importance of clear communication and being proactive in finding solutions."
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