When answering this question, emphasize your ability to stay calm, listen actively, and find mutually beneficial solutions. Provide a specific example where you successfully resolved a conflict or dispute. For instance, you might say:
"In my previous role, there was a situation where a buyer and seller had a disagreement over the closing date. I facilitated a meeting where both parties could express their concerns and worked with them to find a compromise that suited both sides. By maintaining open communication and focusing on the common goal of closing the transaction, we were able to reach an agreement and proceed smoothly."
Highlight your communication skills, patience, and ability to mediate effectively. Showing that you can handle conflicts professionally will reassure the interviewer of your capability to manage similar situations in the future.
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