When answering this question, focus on specific strategies and practices you use to maintain high customer service standards. Mention any relevant experience and provide examples to illustrate your points. For instance, you could talk about how you communicate clearly with passengers, handle complaints efficiently, and ensure a safe and comfortable journey. Highlight any training or skills that help you excel in customer service, such as conflict resolution or multilingual abilities. Example: 'I always greet passengers with a smile and provide clear information about the journey. If any issues arise, I address them promptly and professionally, ensuring that passengers feel heard and valued.'
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