When answering this question, emphasize your ability to remain calm and professional in stressful situations. Discuss specific strategies you use to de-escalate conflicts and ensure the safety and comfort of all passengers. For example, you might say:
"In my experience as a public transit operator, I have encountered difficult or disruptive passengers on several occasions. I always start by remaining calm and speaking in a clear, respectful tone. I try to understand the passenger's concerns and address them if possible. If the situation escalates, I follow the company's protocols, which may include contacting security or law enforcement if necessary. My primary goal is to ensure the safety and comfort of all passengers while resolving the issue as efficiently as possible."
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