When answering this question, emphasize your organizational and communication skills, as well as your ability to prioritize and resolve issues efficiently. Provide a structured approach to handling complaints and requests, such as logging the issue, communicating with the tenant, coordinating with maintenance staff, and following up to ensure resolution. For example:
"I handle tenant complaints and maintenance requests by first logging the issue in our property management system. I then communicate with the tenant to understand the problem in detail and provide an estimated timeline for resolution. Next, I coordinate with our maintenance team or external contractors to address the issue promptly. Finally, I follow up with the tenant to ensure they are satisfied with the resolution and document the outcome for future reference. This process helps maintain tenant satisfaction and ensures that property issues are addressed efficiently."
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