Can you describe a time when you had to manage a difficult stakeholder? How did you handle it?

Your Answer

How To Answer This Question?

This question is designed to evaluate your ability to handle challenging stakeholders, which is a critical skill for a Project Manager. When answering, choose a specific example that highlights your communication, negotiation, and problem-solving skills. Structure your response using the STAR method (Situation, Task, Action, Result):

1. Situation: Describe the context and the difficult stakeholder.
2. Task: Explain your responsibility in the situation.
3. Action: Detail the steps you took to manage the stakeholder.
4. Result: Share the outcome and what you learned from the experience.

Example:

"In my previous role, I was managing a project with a tight deadline, and one of the key stakeholders was very resistant to the proposed changes. My task was to ensure the project stayed on track while addressing their concerns. I scheduled a one-on-one meeting to understand their perspective and identify their main concerns. By actively listening and empathizing with their position, I was able to find common ground and propose a compromise that satisfied both the stakeholder and the project requirements. As a result, the project was completed on time, and the stakeholder appreciated the effort to address their concerns, improving our working relationship."