How do you handle underperforming employees in a production setting?

Your Answer

How To Answer This Question?

When answering this question, it's important to demonstrate your ability to handle sensitive situations with professionalism and effectiveness. Start by explaining the importance of identifying the root cause of underperformance, whether it be lack of training, personal issues, or unclear expectations. Provide a step-by-step approach you would take, such as:

1. Observation and Documentation: Monitor the employee's performance and document specific instances of underperformance.
2. Private Discussion: Have a one-on-one meeting with the employee to discuss your observations and listen to their perspective.
3. Identify Causes: Work together to identify any underlying issues that may be contributing to their performance problems.
4. Action Plan: Develop a clear and achievable action plan with specific goals and timelines to improve performance.
5. Support and Resources: Offer additional training, mentoring, or resources that may help the employee improve.
6. Follow-Up: Regularly check in on the employee's progress and provide feedback.
7. Consequences: If there is no improvement despite support and clear communication, explain the potential consequences, which could include reassignment or termination.

Use a real-life example if possible to illustrate your approach and its effectiveness. This will show that you have practical experience and a thoughtful, structured method for handling such situations.