When answering this question, emphasize your systematic approach to gathering and analyzing customer feedback. Discuss specific methods you use, such as surveys, user interviews, focus groups, and analytics tools. Highlight how you prioritize feedback, integrate it into the product development cycle, and balance it with business goals and technical feasibility. Provide examples of how customer feedback has led to specific product improvements or innovations in your past roles. For instance, you might say:
"In my previous role, I implemented a quarterly customer feedback survey that helped us identify key pain points. We also conducted user interviews and usability testing sessions. By analyzing this data, we prioritized the most critical issues and incorporated solutions into our product roadmap. One significant change was redesigning our user interface, which resulted in a 20% increase in user satisfaction scores."
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