When answering this question, emphasize your commitment to customer satisfaction and your ability to remain calm and professional in challenging situations. Provide a specific example where you successfully resolved a customer complaint. Outline the steps you took to address the issue, such as listening to the customer's concerns, identifying the problem, and implementing a solution. Highlight any follow-up actions you took to ensure the customer was satisfied with the resolution. For example:
"In my previous job, a customer was unhappy with the installation of a new water heater, claiming it was not heating properly. I listened to their concerns and scheduled a visit to inspect the installation. Upon inspection, I found that the thermostat was not calibrated correctly. I adjusted the thermostat and tested the water heater to ensure it was working correctly. I then followed up with the customer a few days later to confirm that everything was functioning as expected. The customer appreciated my prompt response and thorough follow-up."
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