When answering this question, focus on a specific incident where you successfully resolved a major network outage. Start by briefly describing the situation and the impact it had on the organization. Then, detail the steps you took to diagnose the problem, the tools and techniques you used, and how you communicated with stakeholders throughout the process. Highlight any teamwork or leadership roles you assumed and conclude with the outcome and any lessons learned. For example:
"In my previous role, we experienced a significant network outage that affected our entire company's operations. I immediately gathered my team and we began by isolating the issue to a specific segment of the network. Using network monitoring tools, we identified a faulty switch as the root cause. I coordinated with the hardware vendor for a quick replacement and kept the management team informed throughout the process. Within a few hours, we had the network back up and running. This incident taught me the importance of having a robust disaster recovery plan and the value of clear communication during a crisis."
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