How do you handle conflicts or disagreements among your team members?

Your Answer

How To Answer This Question?

When answering this question, emphasize your ability to remain calm, impartial, and focused on finding a resolution that benefits the team and the operation. Provide a structured approach to conflict resolution, such as:

1. Identify the Issue: Clearly understand the root cause of the conflict by speaking to all parties involved.
2. Facilitate Open Communication: Encourage open and respectful dialogue between team members to express their viewpoints.
3. Seek Common Ground: Find areas of agreement and mutual interest to build a foundation for resolution.
4. Develop a Solution: Collaborate with the team to develop a fair and effective solution that addresses the concerns of all parties.
5. Follow Up: Monitor the situation to ensure the conflict is resolved and does not reoccur.

Example: "In my previous role, two team members had a disagreement over resource allocation. I first met with each individual to understand their perspectives. Then, I facilitated a meeting where both could discuss their views openly. We identified common goals and worked together to redistribute resources in a way that satisfied both parties. I followed up regularly to ensure the solution was effective and the conflict did not resurface."