Describe a time when you had to deal with a difficult situation or customer. How did you handle it?

Your Answer

How To Answer This Question?

When answering this question, focus on a specific instance where you successfully navigated a difficult situation or dealt with a challenging customer. Use the STAR method (Situation, Task, Action, Result) to structure your response:

1. Situation: Briefly describe the context and the challenge you faced.
2. Task: Explain your responsibility or what needed to be done.
3. Action: Detail the steps you took to address the situation or customer concerns.
4. Result: Share the outcome and any positive impact your actions had.

For example, as a Meter Reader, you might talk about a time when a customer was upset about a high utility bill. You could explain how you listened to their concerns, verified the meter reading for accuracy, and provided information on how they could monitor their usage or check for leaks. Emphasize your communication skills, patience, and ability to stay calm under pressure. Highlight any positive feedback or resolution that resulted from your actions.