When answering this question, focus on a specific instance where you successfully diagnosed and resolved a complex problem. Start by describing the problem in detail, including any symptoms or issues that were present. Explain the steps you took to diagnose the problem, including any tools or techniques you used. Highlight your thought process and how you systematically ruled out potential causes. Once you've described the diagnosis process, explain the solution you implemented and how it resolved the issue. Be sure to mention any positive outcomes, such as improved machinery performance or reduced downtime. For example:
"In my previous role, we had a piece of machinery that was frequently breaking down, causing significant downtime. I started by gathering data on the breakdowns and noticed a pattern in the timing and conditions under which they occurred. I used diagnostic tools to check for electrical issues and found that a specific component was overheating. After consulting the manufacturer's manual and discussing with colleagues, I replaced the faulty component and adjusted the machine's settings to prevent future overheating. This solution reduced the breakdowns by 80%, significantly improving our production efficiency."
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