When answering this question, focus on a specific incident where you played a key role in investigating and resolving an issue. Start by briefly describing the incident, then detail the steps you took to investigate it. Highlight any tools or methodologies you used, such as root cause analysis or safety audits. Finally, discuss the preventive measures you implemented to avoid future occurrences and the impact of those measures. For example:
"In my previous role, we had a significant safety incident where a piece of machinery malfunctioned, causing an injury. I led the investigation, starting with interviewing witnesses and reviewing maintenance logs. I used root cause analysis to identify that the malfunction was due to a lack of regular maintenance. To prevent future incidents, I implemented a new maintenance schedule and trained staff on proper procedures. As a result, we saw a 30% reduction in machinery-related incidents over the next year."
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