When answering this question, focus on a specific instance where you successfully helped a patron with a challenging research question. Describe the context, the patron's needs, and the steps you took to address their query. Highlight your knowledge of library resources, databases, and research techniques. Emphasize your communication skills and how you ensured the patron left satisfied with the information they needed.
Example: "A student once approached me needing detailed information on a niche topic for their thesis. They were struggling to find credible sources. I first clarified their research question and then guided them to specialized databases and journals. I also showed them how to use interlibrary loan services to access materials not available in our library. By the end of our session, the student had a clear path forward and thanked me for the comprehensive support."
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