When answering this question, highlight your direct experience with interlibrary loan (ILL) systems. Discuss specific systems you have used, such as OCLC WorldShare, ILLiad, or Tipasa, and describe your role in managing or using these systems. Provide examples of how you have facilitated resource sharing, handled requests, and resolved any issues that arose. Emphasize your understanding of the importance of ILL systems in expanding access to resources beyond your library's collection and your ability to train others in using these systems effectively.
Example:
"In my previous role at XYZ University Library, I managed the interlibrary loan system using ILLiad. I was responsible for processing incoming and outgoing loan requests, ensuring timely delivery of materials, and troubleshooting any issues that occurred. For instance, I once resolved a complex issue where a requested book was lost in transit by coordinating with both the lending and borrowing libraries to locate a replacement. Additionally, I trained new staff members on how to use the ILL system, which improved our overall efficiency and user satisfaction."
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